Corporate standards implemented efficiently with dox42

ABB Turbosystems is global leader in manufacture and maintenance of turbocharger for 500 kW to 80 MW diesel and gas engines. At the moment there are approximately 200.000 ABBturbochargers in operation on ships, power stations, gen-sets, diesel locomotives and large off-highway vehicles.

Currently dox42 is utilized as document generator in our global sales and service platform that is based on Microsoft Dynamics CRM. We are generating sales quotes, fully automated high quality service reports and additionally we use the dox42 Excel automation for our new service product “Lifecycle-Care”.

ABB pays close attention to visual identity in terms of documents that are provided to customers: “With the help of dox42, it is now easy for us to accomplish such standards efficiently, by automating predesigned templates from our marketing department with ease.”

“Especially in our service division, we could significantly increase our efficiency in generating service reports.” 

Because of the flexibility and the open architecture of dox42, we could easily implement this tool in our existing processes and systems. “Furthermore, our request for an additional functionality regarding the integration of Microsoft Dynamics CRM was implemented in the standard product very fast and to our highest satisfaction.”